Come build the next generation of customer analytics together.

Who we are

At Canopy Labs, we help organizations around the world, from Fortune 500 retailers to non-profits and professional sports teams, to change how they interact with their customers – and guide them along their customer journeys. We’re starting with predictive customer analytics, but are keen to change the entire world of analytics. We come from all walks of life, from summer interns to PhD-level researchers – what matters most is that you bring your best self to the job. We’re based in downtown Toronto, backed by Y Combinator and Peter Thiel’s Valar Ventures, and looking for talented people to help us build the next generation of customer analytics. Excited about data? Want to bring about the Singularity? This is the team you’ve been waiting for. Check the positions below and we’d love to hear from you!

Life at Canopy

Full Health Benefits
Keep yourself and your family healthy with full health benefits.
Office Space
Adjustable standing desks, 4K monitors, and the latest and best Apple gear.
House Cleaning
Biweekly cleaning services so you don’t have to worry about your chores.
Stock Options
Being a part of the company means you own a part of it too.
Tech & Sport Budget
Get a budget to spend on personal tech and fitness.

Current Openings

Position Office
Customer Success Manager Toronto

Customer Success Manager

As a Customer Success Manager, you will work with the broader sales, marketing, and customer success team to directly grow revenue. Your job is to build an understanding of companies’ customer experience and analytics goals, provide strategic support and advice to these customers. You will be working with major retailers, sports teams, airlines, and ecommerce companies. You will come armed with rock-solid communication skills, including the ability to translate technical details and requirements to a non-technical audience with confidence. You should also be results-driven and invested in both the success of Canopy Labs, our customers and our customers’ customers. The role is a fantastic opportunity to join a high-growth company focused on analytics and Software-as-a-Service. You will receive training in modern customer success strategies and techniques, as well as gain significant exposure to AI- and data-driven marketing and optimization.

Day-to-day responsibilities will include:

  • Lead relationship development with major retail, travel, arts, and other companies
  • Support post-sales and onboarding processes with your accounts
  • Coach our customers to use our platform effectively
  • Provide Canopy Labs developers and product managers with customer feedback to help us continuously improve our product offering
  • Report on overall product performance
  • Analyze customers’ needs and reduce the risk of contract cancellations
  • Liaise with the sales department to win new business and increase upsell opportunities
  • Help to improve and establish best practices/processes
  • Participate in regular training seminars and learn how the broader Canopy Labs organization develops, promotes, and sells analytics technologies
Requirements:

  • 1+ years of experience in junior or mid-level customer-facing sales roles (including business development, sales, customer support, etc.)
  • Comfort working with Key Performance Indicators (KPIs) and generating plans to achieve aggressive KPI targets
  • Proficient communication skills, with a particular focus on English language writing skills
  • Undergraduate degree in business, commerce, or related field; applicants with MBAs are also welcome
  • Comfort with working independently in fast-paced and unstructured environments
  • Experience with HTML, CSS, and JavaScript
  • Comfort with Excel and PowerPoint
  • Experience with digital marketing, retail, or ticketing industries a plus
To apply: Send a CV and cover letter to jobs@canopylabs.com. Apply now