The latest perspectives on data, sales, and customer success
Every company wants to be asking customers how they can improve their products and deliver a better customer experience. This feedback is often collected through telephone calls, focus groups, or conference workshops. From our experience, the most common approach is a digital survey, where a customer receives an email asking them to fill out a long website-based feedback form.
At Canopy Labs, we work with businesses of all sizes to power 1:1 product recommendations in emails and websites. The revenue and customer engagement benefits of personalization are clear – and the more you personalize, the greater the impact that personalization will have on your business.
Summer is well underway, and many businesses are beginning to promote Back-to-School sales. For marketers, now is the time to start planning for Black Friday and your marketing campaigns for the 2015 holiday season.
Black Friday continues to grow in popularity, with 2014 eCommerce revenue growing another 26% to reach $1.5 billion in the U.S. alone. Many of the businesses we work with generate nearly 50% of their annual revenue during the Thanksgiving weekend.
Marketers know that customer retention plays an important role in fostering customer loyalty and revenue growth. After all, if you are losing a large chunk of the customers you bring in every month, then your hard-earned customer acquisition efforts are being siphoned away by churn.
But how do you know if your recent marketing and retention campaigns are performing well? In aggregate, top-line metrics such as customer growth or total revenue tell you very little about your individual customers, and can even hide recent successes – or problems – in your acquisition or retention efforts. Are newer customers acting in a similar way as our customers have in the past? Do these new customers spend as much as past customers? How much are they likely to spend in their first year?
Canopy Labs is pleased to announce a detailed case study showing how we helped Vegas.com grow its revenue per e-mail by 28% within two months. Vegas.com is a world leader in the travel space, enabling Las Vegas visitors to book flights, hotels, shows, and more. Working with Canopy Labs has enabled Vegas.com to send fully personalized e-mails to individual subscribers, recommending specific travel experiences, events, hotels, and more.
The future of marketing automation, personalization, and other B2C marketing strategies is top of mind for many marketers today. Consumers are inundated with abandoned cart e-mails, product recommendations, personalized pricing based on their segments, and more. With so many diverse strategies, the “marketing technology stack” is also getting more complex and harder to manage. More and more marketing professionals are asking how personalization is set to change, and how it will affect their day-to-day work. Today, we’re sharing a few insights that help shed light on the future of marketing automation, personalization, and customer analytics.
One of the lesser-known features of the Canopy Labs platform is a RESTful API that enables you to query customer data aggregated from MailChimp, ExactTarget, Magento, Omniture, and whichever platforms we pull data from for your business.
This API enables you to run queries on any of the customer profiles we’ve built, or data sources that we’ve queried. Today, we’ll show you how to get a customer list using the Canopy Labs API and query a specific profile to get a customer’s activities.
One of the most common challenges we come across when talking to businesses is the need for a unified profile of each customer. A 360-degree view of your customers affords you the ability to respond to, and optimize for, each customer’s context and journey. Building this view can come with technical challenges, but the investment often leads to happier customers, more frequent purchases, and ultimately more revenue for your B2C business.
Over the past year, we’ve had the pleasure of working with companies to analyze and optimize over $15 billion in annual revenue. We’ve helped NHL teams sell season tickets, retailers with hundreds of stores personalize customer offers, and travel companies personalize product bundles for every traveller.
In the process, we’ve learned about the incredible importance of the customer journey. Every customer reaches a buying decision in a unique way, and understanding their stage in the buying cycle is critically important to converting them and earning their loyalty.
Marketing automation has become an increasingly critical part of every organization’s digital strategy. From sending post-purchase surveys to abandoned cart emails, customers now expect helpful reminders with timing and content that’s personalized for them. Triggered emails based on certain actions or behaviors are the key to offering personalized and thoughtful customer service without putting more work on the marketer’s plate. What’s more, they represent easy opportunities to generate additional revenue and build brand loyalty in every one of your customer interactions.
Here are six reasons why every business should be sending triggered emails: